Unfortunately RingGo are unable to assist with any issues directly relating to your Resident Visitor Permit (RVP) application. This is the responsibility of the London Borough of Richmond Council, since they manage all aspects of the application process themselves.
They should be contacted in the first instance using the below details:
(Telephone lines are open between 9:00am to 5:00pm, Monday to Friday excluding Bank and Public Holidays).
If your application has been accepted and you have a question regarding a visitor session you are trying to purchase or have already purchased through RingGo, click here to raise an email enquiry.