Do I have a valid session - how do I check? We will always confirm whether your session has been successfully created or not. When using our automated telephone service, verbal...
13 Dec 2019

Can I call the RingGo parking service from a landline? You are able to call the RingGo parking service to purchase parking regardless of whether you are calling from a landline or mobile. If...
13 Dec 2019

Where can I use RingGo parking? RingGo parking is a service available at many locations. You can use our Where It Works tool to view all RingGo locations or search...
16 Oct 2014

How do I know I'll be charged the correct parking fee? The amount you are charged is based on the location number and duration you specify when you book your session. As long as you quote the...
27 Mar 2018

Why do I have overlapping parking sessions? Depending on where you park, there may be restrictions on how long you are able to park for. Any parking restrictions should be clearly...
9 Mar 2018

How do I register with the RingGo parking service? If you have previously used RingGo in the past to pay for your parking, the system would have automatically registered you to all services...
16 Dec 2019

Is a ticket in the windscreen required? How is parking enforced? All RingGo parking sessions are virtual which means that a paper ticket is not required to be displayed in the vehicle when parking using...
16 Dec 2019

What payment cards does RingGo accept? The RingGo parking service currently accepts Visa Debit, Visa Credit, MasterCard and Maestro cards. For customers with a...
9 Mar 2018

What are your Terms and Conditions? Full RingGo Terms and Conditions can be viewed at https://myringgo.co.uk/static/onlineterms or by clicking the 'Terms & Conditions'...
16 Oct 2014

When does the transaction appear on my bank statement? All payments made via the RingGo parking service will not necessarily be debited from your account on the same date you park using our...
14 Mar 2018

How can I pay using the RingGo parking service? As well as by phone (calling 020 3046 0010 or 020 7125 9090 in Westminster) you can pay for your parking using the service in other...
12 Dec 2019

Why have I been charged for text messages? The first time you pay for your parking using the RingGo automated telephone service you are given the opportunity to discover more about...
13 Mar 2018

Why won't RingGo accept my payment card? These are a few of the main reasons why your payment card may be declined when using the RingGo parking service: Your payment card...
13 Mar 2018

I have tried to register but it says my mobile number is already in use! The first time you use the service, we automatically register an account using your mobile number against all services (phone, web, mobile...
13 Mar 2018

Tips for setting-up your RingGo parking account! If you have called RingGo, an account will have automatically been set up with your mobile number. If you intend to use RingGo sporadically...
19 Dec 2019

PCN received due to technical error If you were unable to pay with RingGo because the service was temporarily unavailable and subsequently received a parking charge notice,...
13 Mar 2018

spacehopper closure We are sorry to tell you that the spacehopper driveway rental business has closed.   If you need to retrieve a spacehopper VAT...
2 Jan 2018

What information does RingGo hold on me? When you created or updated your RingGo account, you provided some personal information, such as your name, vehicle details, payment card...
10 May 2018

Modern slavery and human trafficking statement Cobalt Telephone Technologies Limited is making a voluntary modern slavery and human trafficking statement relating to section 54 of the...
29 Nov 2019

Parking Permit Fraud Parking Permit Fraud Update:     We have had reports from members of the public that they have been receiving calls from...
2 Apr 2020

I have tried to change my telephone number but it says it is already in use! If you have attempted changing your stored telephone number and are told that the number you are trying to change it to is already in use,...
13 Mar 2018

What is the difference between a standard session and a permit? A standard RingGo session will work in the same manner as a Pay & Display service whereby you park one vehicle for the entire duration...
13 Mar 2018