My account is locked, how do I recover my PIN / password? Your RingGo account will automatically be locked for 1 hour as a precautionary measure if your login details have been entered incorrectly...
13 Dec 2019

What is the Fast-Track option? There are three types of callers the Fast-Track option is applicable to: 1. Customers calling from a mobile number which is withheld or...
16 Dec 2019

How do I change my PIN or password? To amend your PIN or password, simply follow these instructions: Login to your RingGo account. Click 'Account' in the top...
16 Dec 2019

Why does my PIN not allow me access to my account? The most obvious answer is that your are entering the incorrect PIN. However, it may also be because you have set a password against your...
12 Mar 2018

I need help recovering my PIN! If you do not know or have forgotten your PIN, you can reset the PIN by email using our online PIN recovery tool. This is found on the...
17 Dec 2019

Why does it not recognise my email address when logging in? The most probable answer is that the email address you are entering has not been provided. If you registered with us by telephone, either...
27 Mar 2018

What can I do to make logging in easier? If you have called RingGo, an account will have automatically been set up with your mobile number. If you intend to...
19 Dec 2019

I've forgotten my password or PIN - what do I do now? If you do not know or have forgotten your RingGo password or PIN, you can reset the password/PIN by following the instructions below for...
20 Jan 2020