London Borough of Croydon

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Cookies


Introduction to cookies:

Like many websites, we use "cookie" technology to collect additional website usage data and to improve our Services, but we do not require cookies for many parts of our Services such as searching and looking at public user profiles or lists. A cookie is a small data file that is transferred to your computer's hard disk. RingGo may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to improve our Services.


How to control and delete cookies:

We only use cookies which are essential for the website to function and cannot be switched off in our systems. They have been set to enable you to use and benefit from the service, and are necessary for this. These cookies do not store any personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.

Alternatively, you may wish to visit aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

Cookie Name

 Cookie Purpose

PHPSESSID

 Allows a user to be recognised within a website so that changes or data selection is remembered from page to page.

NID

 A unique identifier used by Google applications to store user preference information on myRingGo.

__zlcmid

 For generating session ID and tracking analytics for pages with the chat widget.

cookies-allowed

 Flag to show whether user has acknowledged the cookies. Cookie acceptance system.

ringgo%3Ainsight%3Amfa%3Ambt

 Used in the MFA flow on Insight.

ringgo%3Amyringgo%3Amfa%3Ambt

 Used in the MFA flow on MyRingGo.

 

Local Storage Name

 Local Storage Purpose

ZD-build

 For generating session ID and tracking analytics for pages with the chat widget.

601df6f1b23eecf000bf94693.appUserId

 For identifying who has started the conversation.

ZD-soundNotificationDisabledKey

 For storing sound notification preferences across sessions.

ZD-bannerDismissed

 For tracking dismissal of IE11 deprecation banner to prevent repeat display.

ZD-conversationStartedAt

 For conversation synchronization.

 

Session Storage Name

 Session Storage Purpose

ZD-suid

 For generating session ID and tracking analytics for pages with the chat widget.

601df6f1b23eecf000bf94693.clientId

 For identify device initiating conversation.

ZD-widgetOpen

 For maintaining chat widget state across page visits.

ZD-launcherLabelRemoved

 For storing dismissal of launcher label to prevent it from reappearing.