Welcome to myRingGo

Parking

I can't pay (3DS)

We're really sorry to hear that you've run into some challenges with your payment. It seems that recent changes in the payment industry,...

12 Jan 2024

Forgot to pay/ Retrospective

If you have forgotten to pay for your parking, in some locations retrospective payment may be available.  During the booking process, if...

12 Jan 2024

AutoPay

We're excited to let you know that AutoPay is now available at participating Q-Park locations across the UK. Getting started is a breeze...

12 Jan 2024

PCN (Parking Fine)

We are sorry to hear you have received a PCN (parking/penalty charge notice). There are a range of reasons why you may have received this...

12 Jan 2024

Fuel Surcharge

Some of our parking operators have chosen to include a surcharge on specific vehicle fuel types to encourage the take up of greener...

12 Jan 2024

How much does it cost to park?

You are able to view parking tariffs and location details by entering the location number into our parking locator. You can also refer to...

12 Jan 2024

Can I pay in advance for my parking?

Advanced parking is only available at certain locations and doesn't guarantee that a space will be available when you arrive at the parking...

12 Jan 2024

What is the no return rule?

Some councils / parking operators have a maximum stay and will enforce a no return rule with RingGo. This means that if you try to park...

12 Jan 2024

I have paid for the wrong location

If you have paid for the wrong parking location you should purchase a session for the correct location, as soon as possible. If you have...

12 Jan 2024

I have paid for the wrong vehicle

If you are in the first 15 minutes of the session starting, simply log into your account on the desktop website and then select the active...

12 Jan 2024

Discount for electric vehicles in Westminster

When parking in Westminster using an electric or plug-in hybrid vehicle, you only need to pay for just a 10-minute session, this will then...

12 Jan 2024

VAT receipts can I get one for the whole month?

Unfortunately, we are unable to merge RingGo VAT receipts into a single document. Each receipt must be printed/downloaded individually.  ...

25 Jan 2024

How do I get my VAT receipt?

Log in to your RingGo account on the desktop website and select ‘Booking History’ on the left-hand side of your screen. If you are...

16 Jan 2024