RingGo Help centre





Why can't I change the vehicle on my current session like I normally can?

If you are used to amending your vehicles online but are unable to on this occasion, it could be that when you booked your parking you inadvertently selected the 'Parking' option instead of the 'Permits' option.

All standard RingGo parking sessions, up to 31 days and purchased by phone, mobile apps (not local authority based permit sessions), text or online, are non-transferable between vehicles, as per the parking operators rules and regulations. Therefore, if you have purchased a standard session and require the active vehicle to be amended, unfortunately you will be required to book a new session for the date(s) which you intend to use the alternate vehicle and seek a refund for duplicated date(s) from the parking operator direct.

However, if you have purchased a RingGo Permit, it is possible to amend the active vehicle(s) on the session at any time up until the permit session expires. The system has been designed to accommodate vehicle amendments on permits (longer-term sessions in excess of 1 month) only, as requested by the parking operators to whom we offer our service.

Article Id: 20020

Article Last Updated at: 21 Nov 13 15:10

Category: Parking


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