Welcome to myRingGo

RingGo Help centre

Why have I been charged for text messages?

The first time you pay for your parking using the RingGo automated telephone service you are given the opportunity to discover more about the text messages available and required to set your default SMS options for all use of the service. Text message fees may vary by parking location.

This places the onus on the motorist to listen and react to the prompts accordingly, and is the way the system is set up to perform. Most customers find the reminder text, 10 minutes before the expiry of the initial payment, especially useful. They do not have to think about their vehicle whilst away from it. They can focus on whatever they are doing, safe in the knowledge that the sydtem does the thinking for them. All they have to do is call back to top up their parking (if permitted to do so) before continuing with their activity.

You can amend your SMS Settings at any time by following these instructions:

  • Click 'Account' in the top right corner and select 'Settings' from the dropdown menu.
  • Under 'SMS Settings', untick the text message(s) you do not wish to receive.
  • Click 'Save' to apply the changes.

This action will take immediate effect so that the next time you park with us you will no longer receive the text messages you have now opted out of receiving.

You can also amend your SMS Settings from the 'Account' pages of our mobile apps.

Article Id: 20021

Article Last Updated at: 13 Mar 18 15:23

Category: General

Not found what you were looking for?

Why not try our Popular Questions?


Or search by keyword/phrase below.

Previous - What is the difference between a standard session and a permit?

Next - Why won't RingGo accept my payment card?